Orders may take up to 3 days to process prior to shipment. Additional time may be required during promotional periods and holidays. We ship orders Monday through Saturday, except on public holidays.

Once your order ships, you will receive an email that includes a tracking number for the shipment. You can also enter the Order ID number from your order confirmation email here. If you have created a RACK$ ‘n’ KICKS account, you can go to My Account and select My Orders to view your current orders.

We do not accept order cancellation requests as our fulfillment process begins once an order is placed. All confirmed orders will be subject to our standard return policy.

You can email us anytime at support@racksnkicks.com. Our customer service department is staffed from 11 AM–8 PM daily. We try to reply to all customer service requests within 48 hours.